Quick Links

Quick Links

Back to top

Lavington School

EQUA Trust

Handling Complaints

We care about what you think

The policy of this School is to work in partnership with parents/carers and the wider community. We try hard to do our best for all our pupils/students. Your views help us plan for the future. We like to know when things are going well. We also want parents/carers to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.

Our commitment to you

  • We will deal with your concern or complaint in a professional manner.
  • It will be looked into thoroughly, fairly and as quickly as
  • We will keep you up-to-date with what we are
  • We will apologise if the school has made a mistake
  • We will tell you what we are going to do to put things

What to do first

If you have a concern about anything we do you can tell us by telephone, in person or in writing. If any of these are difficult for you, a friend or advocate can speak to the school on your behalf. Most concerns or complaints will be sorted out quickly either by putting things right or by explaining the School’s actions to you.

Try to go to the member of staff involved or your child’s form tutor or head of year who will either deal with your issue or pass you on to someone who is more able to help.

Please remember that it may be difficult for a member of staff to deal with your concern immediately due to teaching commitments so they will ring you and/or make an appointment as soon as they can.

In considering concerns or complaints, the School will ensure that they are dealt with effectively and with fairness to all parties.  Where possible, complaints will be resolved informally. Where a complaint has not been resolved informally, then the formal procedures will be followed in line with the Trust's Complaints Procedure.  Where your concern or complaint is considered sufficiently complex or serious, the school may choose to investigate formally from the outset.

  Complaints Procedures

Complaints Procedures do not cover

  • Child Protection
  • Exclusions
  • Admissions
  • Sex Education
  • Staff grievance and discipline procedures
  • SEND

Serious complaints or allegations relating to the abuse of children, assault, criminal or financial matters are also subject to separate procedures.

Anonymous Complaints

The School will always give serious consideration to concerns and complaints that are brought to its attention. However, anonymous complaints will not normally be considered.