Letters home

COVID-19 Official Guidance

In terms of advice and guidance regarding COVID-19, it is important to ensure that you access the correct and current information through official channels. Below are selected links to help find the information relevant to you:

NHS COVID-19 Information Page

NHS Corona Virus Service

UK Government COVID-19 Information Page

COVID-19 Guidance for schools

Letter to parents - 21 May 2020

Year 10 update letter - 15 May 2020

KS3 update letter - 15 May 2020

pdf icon DfE COVID 19 Update Letter - 12 May 2020

Safeguarding and wellbeing information

In the event of a safeguarding emergency and you think a child or young person is at risk of significant harm, or is injured, contact the Multi-Agency Safeguarding Hub (MASH) on 0300 4560108, 8.45am-5pm, Monday-Thursday and 8.45am-4pm Friday; out of hours 0300 456 0100. Or if there is immediate danger, phone the police or emergency services on 999. For less urgent enquiries, email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Government on-line safety advice and useful links: www.gov.uk/guidance/covid-19-staying-safe-online

www.gov.uk/government/collections/coronavirus-covid-19-guidance-for-schools-and-other-educational-settings

Support networks and useful resources

NHS: Call 111 can help if you have an urgent medical problem and not sure what to do. Available 24 hours a day, 7 days of a week.

CAMHS: 01865 903 777 or https://www.oxfordhealth.nhs.uk/camhs/wiltshire/ specialist NHS service providing assessment and support for children and young people up to 18 who are experiencing poor mental health.

Childline: 08001111 or childline.org.uk

NSPCC:0808 8005000 or www.nspcc.org.uk

SPLITZ: 01225 777 724 (Reception/Admin) www.splitz.org Splitz is a Support Service and registered charity that delivers support services to adults and young people experiencing the trauma of domestic abuse and sexual violence across south-west England.

Wiltshire Parent Carer Council: www.wiltshireparentcarercouncil.co.uk local services for children and young people with special educational needs and/or disabilities

KOOTH: www.kooth.com/ A digital mental health support service. It gives children and young people easy access to an online community of peers and a team of experienced counsellors. Access is free of the typical barriers to support: no waiting lists, no thresholds, no cost and complete anonymity.

Young Minds: www.youngminds.org.uk

Thinkuknow: www.thinkuknow.co.uk/parents/

Guidance and resources to help you keep children safe online

Fantastic free information book from @NosyCrow explaining the coronavirus to children, illustrated by Gruffalo illustrator Axel Scheffler:

https://nosycrowcoronavirus.s3-eu-west-1.amazonaws.com/Coronavirus_ABookForChildren.pdf

Website: https://www.cafcass.gov.uk/grown-ups/parents-and-carers/covid-19-guidance-for-children-and-families/

Follow this link for information for families about the new co-parent hub: CAFCASS – Note for Stakeholders on Co-Parent Hub

ThinkNinja – Empowering children and young people to build resilience, manage their emotional health and to fulfill their potential.

Before coronavirus, ThinkNinja was a commissioned service only, made available in parts of the country through the NHS, schools, local authorities as well as charities working with young people. During COVID-19 it is free for all and provides a range of content

Fears relating to the virus
Isolation struggles and how to stay connected to family and friends
Worries about personal health and health of family members
Mental strength
Coping techniques to use during the crisis
Plus many other helpful tips

NHS Helpline

The NHS have launched a help line to support parents, carers and young people The helpline can be contacted 9am – 5pm (weekdays) on 01865 903777 and 5pm – 9am (weekdays and weekends) on 01865 901000.

‘When children and young people need non-emergency mental health care, support or advice they should call the 24/7 Children’s Mental Health Helpline.

Our clinicians will be able to provide the help and support to direct people to the most appropriate service.

We will also be able to signpost children and young people’s to resources they can access by themselves to maintain good mental well-being, as well as working closely with local voluntary sector organisations.

Wiltshire Wellbeing Hub

If you are self-isolating due to coronavirus (COVID-19) and you need help and do not have any family, friends or neighbours who can support you please let us know.
We are here to help you with:

deliveries of food and other essentials
loneliness and wellbeing.

If you are self-isolating due to coronavirus (COVID-19), we’re here to help with:

You can request this help by calling our helpline on: 0300 003 4576 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. It’s available from 8am to 8pm Monday to Friday and 10am to 4pm Saturday and Sunday.

Food parcels being delivered by Wiltshire Council through the hub are emergency parcels to last people for three days while more sustainable solutions are found, such as a delivery by the voluntary sector. The council is charging for these parcels where appropriate. Please be assured that we will still be providing food parcels without charge for those that can show they are unable to afford them.

The charges are £20 to cover at least three days worth of food for one person, either meat or vegetarian, and up to £25 if the household has specialist dietary requirements such as gluten-free.

All funds received for payment of these food parcels cover the cost of the food only, and no profit is being made from the charging for food parcels.

Download our posters and colouring sheets

Please put these up in your windows to promote the Wiltshire Well-being hub:

Use these on your door to let others know if you are self-isolating and not answering the door:

Wiltshire School Nursing Service

Message from Wiltshire School Nursing Service…

We are aware that it is a very anxious time as a school nursing service we would like to let you know we are here to support you…

For secondary school age young people:

We have set up a confidential telephone drop-in service Monday to Friday 12-2pm. Any young person that would like to call and speak to a qualified nurse on the end of the phone can call 0300 247 0090 Monday to Friday 12-2pm and speak to them.
We also have our CHAT health text service so you can text a school nurse for advice or support for any health issues or worries, again this is confidential and you don’t need to give your name if you don’t want to the number is 07480 635513

For parents of any school age child:

We have duty school nurses available at the end of the phone Monday to Friday 9-5 pm, should you require any support with your school age child. This is available permanently for all parents to access for advice and support. If you would like support please call one of our nurses through our Single Point of access on 0300 247 0090

pdf icon COVID 19 A Levels and GCSE Information

Recent letters home will be published as a PDF download in this area of the web site.